CHARGE DE RELATION CLIENTELE FRANÇAIS-ESPAGNOL H/F
Core
Customer relations specialist for French and Spanish markets in the travel insurance sector, managing the full client lifecycle from prospecting to claims handling.
Role type
Customer Relations Specialist (French/Spanish)
Builds
Travel insurance contracts and claims resolution services
Domain
Insurance (Travel/Damage)
Deliverable
client delivery
Required skills
French (fluent), Spanish (fluent), telephone communication, written communication, empathy, commercial temperament, administrative rigor, autonomy, reactivity
Preferred skills
prior experience in insurance, travel industry knowledge, understanding of insurance mechanisms
Responsibilities
Manage relationships with French and Spanish policyholders and prospects, coordinate with production to evolve insurance contracts, respond to prospect inquiries and identify needs, explain contract coverage and exclusions, promote insurance contracts, update prospect databases, handle after-sales service, inform clients on claim procedures and reimbursement, notify clients of policy renewal procedures, perform administrative contract follow-up (modification, extension, cancellation), process claims with clear and precise responses