Sachbearbeiter / Sachbearbeiterin Kundenservice (m/w/d)
Core
First point of contact for customers via phone, email, and WhatsApp, processing inquiries and orders for whisky and spirits.
Role type
Customer Service Clerk
Builds
Order processing and customer support for a premium spirits distributor
Domain
Retail / Hospitality / Spirits
Deliverable
client delivery
Required skills
Customer service, order processing, complaint handling, product knowledge, communication (phone/email/chat), documentation, digital tools proficiency
Preferred skills
English, trade or hospitality background
Technologies
Zendesk, Alphaplan, Asana, Notion
Responsibilities
Answer customer inquiries via phone, email, and WhatsApp; Process orders in the ERP system; Handle complaints and coordinate with warehouse and accounting; Act as internal liaison between departments; Advise customers on product selection; Organize tasks and document processes
Seniority
Entry-level / Junior