Kaufmännischer Mitarbeiter Financial Services – Konzerte, Kultur, Sport & Events (m/w/d)
Hybrid
Core
Processing ticket and event cancellations, managing refunds, and handling payment disputes for a ticketing platform.
Role type
Administrative finance specialist (ticketing operations)
Builds
Refund workflows and payment reconciliation for event cancellations
Domain
Entertainment industry + ticketing operations
Deliverable
dashboards & analysis
Required skills
Financial administration, Payment reconciliation, Customer communication, MS Office, German (fluent)
Preferred skills
Accounting background, Team collaboration
Responsibilities
Process ticket cancellations and issue refunds, Communicate with customers regarding event changes, Manage failed direct debits and chargebacks, Send payment reminders and pursue outstanding debts, Reconcile payments and prepare uncollectible accounts for external collection
Seniority
Entry-level / Junior