Kundenbetreuer:in (m/w/d) im Onlinehandel für Felgen & Kompletträder
Core
First point of contact for customers via phone and email, handling order verification, delivery coordination, and complaint resolution for an online wheel and rim shop.
Role type
Customer service representative (automotive retail)
Builds
Customer support interactions and order fulfillment processes
Domain
Automotive retail / E-commerce
Deliverable
client delivery
Required skills
Telephone communication, order verification, complaint resolution, supplier/vendor coordination, MS Office, digital affinity
Preferred skills
Automotive knowledge, French language skills
Technologies
MS Office (via careerplan.io/jobs/13635-7b92260a_JB5259439-S-kundenbetreuerin-mwd-im-onlinehandel-fur-felgen-komplettrader-at-german-etrade-gmbh)
Responsibilities
Answer customer inquiries via phone and email, verify and adjust incoming orders, handle complaints and returns, coordinate with suppliers and logistics partners, process invoices and supplier claims