Customer Service Mitarbeiter (m/w/d) für die Kundenbetreuung
Core
Central point of contact for customers regarding workshop, service, and warranty issues, coordinating repairs and parts across locations.
Role type
Customer Service Representative (Automotive/Workshop)
Builds
Reliable and service-oriented handling of customer requests and workshop coordination.
Domain
Automotive / Workshop Services
Deliverable
client delivery
Required skills
Customer service, telephone and email communication, appointment scheduling, parts procurement, warranty claim processing, invoicing, data documentation, Microsoft Office
Preferred skills
Commercial training, prior customer service experience, organizational skills, digital affinity
Responsibilities
Handling customer inquiries personally, by phone, and via email; Coordinating and planning workshop appointments; Organizing and procuring spare parts; Processing warranty claims; Creating and processing invoices and credit notes; Documenting customer and vehicle data; Collaborating with workshop and parts teams.