Sachbearbeiter (m/w/d) Kundenservice
Core
Handling customer inquiries, processing orders, and managing premium service deliveries for a logistics company.
Role type
Customer service clerk (logistics)
Builds
Logistics solutions and delivery services for customers
Domain
Logistics and transportation
Required skills
Order processing, customer communication, key account management, statistics tracking, complaint handling, IT proficiency, MS Office (via careerplan.io/jobs/13635-7782af02_JB5264813-S-sachbearbeiter-mwd-kundenservice-at-friedrich-zufall-gmbh-co-kg)
Preferred skills
Experience in transport or logistics, strong organizational skills, ability to maintain overview in stressful situations
Technologies
MS Office applications
Responsibilities
Process customer inquiries, communicate with internal departments and carriers regarding shipment specifics, accept and process pickup orders, monitor delivery of premium services, maintain statistics for quality management, implement customer-specific requirements, act as key account for large customers
Seniority
Entry-level to Mid-level