Service Sachbearbeiter (m/w/d) in Teilzeit im Bereich Lüftung / Rollladen
Core
Handling customer inquiries, scheduling technician visits, and managing service orders for ventilation and roller shutter systems.
Role type
Administrative service specialist (ventilation/roller shutters)
Builds
Service operations and maintenance contracts for ventilation and roller shutter systems (via careerplan.io/jobs/13635-742a8f3e_JB5260480-S-service-sachbearbeiter-mwd-in-teilzeit-im-bereich-luftung-rollladen-at-leipfinger-bader)
Domain
Construction materials and building systems
Deliverable
client delivery
Required skills
Customer inquiry handling, complaint processing, technician scheduling, appointment coordination, documentation preparation, delivery note creation, quotation generation, contract management, feedback verification, time tracking, invoicing data entry, status updates
Preferred skills
Experience in ventilation/roller shutters, construction materials, or manufacturing service, MS Office proficiency, ERP system experience
Responsibilities
Process customer inquiries via phone and email, record complaints and service orders, plan and coordinate technician visits, schedule appointments with customers and property managers, prepare documentation for site visits, create delivery notes for spare parts, generate quotes for maintenance and repairs, manage maintenance contracts, verify and document technician feedback, record working hours and material consumption, prepare invoices or transmit billing data, inform customers about order status