Junior Product Manager (m/f/d)
Core
Central interface between customers, product, and developer teams to ensure customer satisfaction and team efficiency.
Role type
Junior Product Manager (Customer Success focus)
Builds
Customer support strategy, knowledge base, and technical tickets for developers/data scientists
Domain
SaaS / E-commerce optimization
Deliverable
dashboards & analysis
Required skills
Customer success, account management, product management, technical support, ticketing systems, documentation tools, problem-solving, hands-on mentality
Preferred skills
Quantitative focus, SaaS environment experience
Technologies
Zendesk, Notion, Intercom, GitHub
Responsibilities
Participate in stand-up and grooming, build and maintain customer support strategy, improve knowledge base, create technical tickets, handle customer inquiries, summarize customer problems in dashboards, lead discussions with customers/data scientists/sales to develop solutions