Customer Support Specialist mit guten Deutsch- und Spanischkenntnissen
Core
Support German and Spanish-speaking customers through the onboarding process and handle compliance-related inquiries for a regulated securities firm.
Role type
Customer Support Specialist (Compliance & Onboarding)
Builds
Customer onboarding workflows and compliance documentation for a robo-advisory platform
Domain
Financial Services / Securities / Regulatory Compliance
Deliverable
client delivery
Required skills
Spanish (fluent), German (B2+), KYC/AML knowledge, regulatory compliance, document verification, platform navigation
Preferred skills
Securities/financial instruments knowledge, Italian, English, customer support experience
Responsibilities
Guide customers through onboarding, communicate via phone and email, verify customer documents (KYC/AML), ensure adherence to regulatory and internal guidelines, collaborate with internal departments
Seniority
Individual Contributor
