IT Support Specialist (m/w/d)
Core
Ensuring reliable and secure operation of a hybrid IT landscape while providing 2nd and 3rd-level support for complex technical issues.
Role type
IT Service Specialist (2nd/3rd-level support)
Builds
Stable and secure hybrid IT environment (Microsoft 365, Citrix)
Domain
Financial services / Leasing
Required skills
Microsoft 365 administration, Identity & Access Management, hardware troubleshooting, software troubleshooting, vendor coordination, IT security governance
Preferred skills
Experience in regulated environments (finance, healthcare, public administration)
Technologies
Microsoft 365, Exchange Online, SharePoint, Teams, Entra ID, Intrix, Citrix
Responsibilities
Ensure stable and secure operation of hybrid IT landscape, Provide 2nd and 3rd-level support for complex technical questions, Analyze and resolve hardware and software problems, Coordinate external IT service providers, Contribute to IT security, governance, and third-party risk management topics
