Business Application Manager (m/w/d)
Core
Analyze, structure, and optimize business processes, translating them into applications, workflows, and automations (including AI/agent-based solutions) for Customer Success and other departments.
Role type
Business Application Manager (Process & Systems Integration)
Builds
Business applications (JTL-Wawi, Atlassian suite, Salesforce), automated workflows, and process documentation.
Domain
Enterprise Software / Business Process Management / Customer Success
Required skills
Business process analysis and optimization, Business Application configuration and development, API and interface design, JTL-Wawi expertise, Atlassian suite (Jira, Confluence) administration, Salesforce configuration, AI/agent-based automation concepts, stakeholder management, technical documentation
Preferred skills
BPM methodological background, experience with ERP/Warehouse Management Systems, knowledge of CMDB/Configuration Management, experience with external vendor coordination
Technologies
JTL-Wawi, Jira Service Management, Jira, Confluence, Salesforce, APIs
Responsibilities
Analyze and optimize business processes, configure and develop business applications, design and maintain system interfaces and APIs, develop and support AI/agent-based automations, manage user training and adoption, coordinate with technical vendors
Seniority
Mid-level, hands-on IC
