Call Center Agent im Forderungsmanagement
Core
Handling incoming and outgoing calls for debt collection, including payment reminders, dunning conversations, and negotiating payment terms with customers.
Role type
Call Center Agent (Debt Collection)
Builds
Debt recovery and payment arrangements for clients
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
telephone communication, negotiation, documentation, data management, empathy, goal orientation
Preferred skills
experience in debt collection or call centers, MS Office, Ikaros software