Sachbearbeiter Beschwerdemanagement (m/w/d)
Core
Handling complaints, inquiries, and violations within a ticketing system for standardized language testing processes.
Role type
Administrative case handler (complaints & compliance)
Builds
Standardized language testing services
Domain
Education / Language Testing
Deliverable
dashboards & analysis
Required skills
Ticket system management, data documentation, database maintenance, deadline tracking, written communication
Preferred skills
Customer service experience, MS Office proficiency, handling high case volumes
Responsibilities
Process and document complaints and inquiries, verify information plausibility, track open cases and deadlines, communicate with testing centers and participants, assist in processing violations and irregularities, maintain databases and electronic files (via careerplan.io/jobs/13635-4095972d_JB5259264-S-sachbearbeiter-beschwerdemanagement-mwd-at-telc-ggmbh)
Seniority
Entry-level to Mid-level