Telefonische Sachbearbeitung Customer Management (m/w/d)
Core
Central point of contact for customers regarding ongoing financing and insurance, supporting them with payment difficulties and developing individual repayment solutions.
Role type
Senior Customer Management Specialist (Collections & Recovery)
Builds
Stable customer relationships and repayment plans for private loans
Domain
Fintech / Consumer Lending
Deliverable
client delivery
Required skills
Forderungsmanagement, Kundenservice, Bankenwesen, Kommunikation, Empathie, Deutsch (muttersprachlich)
Preferred skills
Digital platform affinity, problem-solving in challenging situations, stakeholder management
Responsibilities
Support customers in challenging financial situations via phone and email, develop individual repayment solutions, handle diverse customer inquiries across channels, coordinate with external debt management partners, act as internal customer advocate
Seniority
Mid-Senior, hands-on IC