IT Service Desk (w/m/d) – 1st & 2nd Level Support bei HEMPELMANN HAUSTECHNIK
Core
Providing 1st and 2nd level IT support for the company's warehouse management system (WW90) and general IT infrastructure.
Role type
IT Service Desk Specialist (1st & 2nd Level Support)
Builds
IT support services for internal users and network infrastructure
Domain
Retail / Warehouse Management / IT Infrastructure
Deliverable
client delivery
Required skills
Windows 11 & Server administration, Apple iOS & macOS support, Network configuration (Routers, Switches, Access Points), WW90 system administration, Baramundi software distribution
Preferred skills
IP camera configuration, Microsoft 365 applications, Power Automate / Power Platform
Technologies
WW90, Windows 11, Windows Server, Apple iOS, macOS, Aruba, HP, Baramundi, M365, Power Automate, Power Platform
Responsibilities
Handling incoming support requests for WW90, acting as central contact for user support and troubleshooting WW90/Windows/macOS issues, configuring and setting up network components and servers
Seniority
Mid-level, hands-on IC
