Tesseron Software Support (m/w/d)
Core
Providing technical support, configuration, and maintenance for the Tesseron Service Management solution for enterprise clients.
Role type
Application Support Engineer (Service Management)
Builds
Service Management instances and integrations for enterprise clients
Domain
IT Service Management / Enterprise Software
Required skills
Software support, IT Helpdesk, Application Support, Enterprise Service Management, ITSM systems, Ticketing systems, Workflow management, ITIL processes, Software configuration, Interface management, Release testing
Preferred skills
Product documentation, Backlog management, Cross-functional collaboration
Technologies
Tesseron, ITSM tools, Ticketing systems
Responsibilities
Handle customer inquiries and troubleshoot issues, Support customers in using and developing the Tesseron solution, Analyze requirements and develop solutions, Document and track support requests, Conduct user training and support, Configure and maintain Tesseron instances, Plan and execute acceptance and release tests, Prepare and manage software updates, Maintain product documentation and knowledge base, Collaborate with product management and development, Create and test interfaces
Seniority
Junior to Mid-level, hands-on IC