Stellv. Leiter Kundendienst / Customer Service (m/w/d)
Core
Lead a team of 15 employees in customer service, handling complaints, order management, and customer inquiries to optimize customer satisfaction.
Role type
Senior Customer Service Team Lead
Builds
Customer service processes and team operations
Domain
Retail / Furniture / Lifestyle
Deliverable
client delivery
Required skills
Team leadership, complaint management, order management, cross-functional project collaboration, problem-solving, decision-making, stress resistance
Preferred skills
Process optimization, change management, customer relationship management
Responsibilities
Lead a team of 15, handle customer complaints and inquiries, manage orders, participate in cross-functional projects, optimize service processes
Seniority
Senior, hands-on IC with team leadership