SUPPORT CONSULTANT – ENERGY / UTILITIES (M/W/D)
Remote
Core
Support consultant for nts.suite software, assisting energy sector customers with daily challenges in market communication, billing, invoicing, and device management.
Role type
Support consultant (energy utilities)
Builds
nts.suite software product features
Domain
Energy utilities / Utilities
Deliverable
client delivery
Required skills
ticket management, problem analysis, documentation, remote support tools, prioritization
Preferred skills
technical affinity, self-reliance, teamwork, customer orientation, learning agility
Technologies
Anydesk, Teamviewer
Responsibilities
Process support tickets across billing, invoicing, and device management modules; analyze errors and find solutions; document troubleshooting steps; collaborate with developers; prioritize tickets based on customer importance; provide remote support via desktop sharing tools.