IT-Support-Mitarbeiter:in | Second Level
Core
Second-level IT support specialist providing troubleshooting, system integration, and application support for clients across various channels.
Role type
Second-level IT support engineer
Builds
Stable IT infrastructures and digital solutions for client organizations
Domain
IT Services / System Integration
Required skills
System integration, Microsoft Client and Server environment, Troubleshooting, Application integration, Client communication
Preferred skills
Driver's license (Class B), German language skills
Responsibilities
Handle technical inquiries and incidents via phone, ticket, remote, or on-site; Analyze issues to identify root causes and develop sustainable solutions; Integrate new software and manage interfaces; Collaborate on IT projects and team tasks
Seniority
Entry to Senior (open to fresh graduates and experienced professionals)