Bilingual Spanish/English Customer Care Specialist (back office)
Core
Provide world-class technical customer assistance via voice, chat, and email to clients in fast-growing sectors like social media, e-commerce, gaming, and FinTech.
Role type
Bilingual Customer Care Specialist (Back Office)
Builds
Customer support interactions for technology clients
Domain
Customer Experience / BPO
Deliverable
client delivery
Required skills
Bilingual Spanish/English (C1/C2/Native & B2/C1), technical support experience, problem-solving, critical thinking, social media savvy, written and verbal communication, independent work, adaptability, background screening willingness, proficiency with external systems and PC-based software
Preferred skills
Experience in help desk or IT functions
Technologies
Microsoft Office, internet, external systems
Responsibilities
Handle customer inquiries via voice, chat, and email; participate in department initiatives and provide feedback; collaborate with colleagues to drive team development; solve customer problems with a focus on satisfaction; communicate effectively in both Spanish and English
Seniority
Individual Contributor
