Kundenberater Inbound Automotive (w/m/d)
Core
First point of contact for customers experiencing vehicle breakdowns, accidents, or failures, organizing rapid assistance to restore mobility.
Role type
Inbound customer service agent (automotive assistance)
Builds
Emergency response coordination for breakdowns, towing, and rental car services
Domain
Automotive insurance and roadside assistance
Deliverable
client delivery
Required skills
Telephone communication, customer service, coordination of emergency services, billing processing
Preferred skills
Experience in hospitality, tourism, automotive, or insurance industries
Technologies
None stated
Responsibilities
Answering phone inquiries regarding breakdown assistance, towing, and rental car organization; coordinating aid measures for international customers; communicating with insurers, partners, and service providers; processing invoices
Seniority
Entry-level to mid-level, shift-based IC