Kundenbetreuer /Kundenberater Inbound Automotive 100% remote (m/w/d)
Core
Inbound customer service specialist handling emergency assistance, towing, and rental car coordination for vehicle breakdowns and accidents.
Role type
Inbound customer service representative (automotive/insurance)
Builds
Emergency response and mobility solutions for customers
Domain
Automotive insurance and roadside assistance
Deliverable
client delivery
Required skills
telephone communication, coordination of emergency services, invoicing, customer service experience
Preferred skills
experience in hospitality/tourism/automotive/insurance/call center, organizational talent, reliability, teamwork
Technologies
telephone systems, invoicing tools
Responsibilities
Answering phone inquiries regarding breakdown assistance, towing, and rental car organization; coordinating emergency measures for international customers; communicating with insurers, partners, and service providers; processing invoices
Seniority
Entry to Mid-level, shift work