Experte für Erfahrungsmanagement 80-100% (m/w/d)
Core
Define success metrics for products and services, create and manage customer journey maps, and implement Experience Management (XM) strategies to improve all experience categories.
Role type
Senior Experience Management (XM) Specialist
Builds
Customer experience strategies and journey maps
Domain
B2B industrial solutions (drives and energy)
Deliverable
dashboards & analysis
Required skills
Business analysis, customer segmentation, persona creation, XM strategy implementation, data analysis, project management, XM software proficiency
Preferred skills
XM certification, strategic design background
Responsibilities
Conduct discovery and research activities, present results and recommendations to stakeholders, collaborate with internal teams to analyze data and identify solutions
Seniority
Mid-Senior, hands-on IC
