Anwenderbetreuer und IT-Liebhaber im User Help Desk (m/w/d)
Core
Primary digitalization partner for the Bundeswehr, providing stable, secure, and efficient IT services to support leadership and operational capability.
Role type
Part-time User Help Desk Support Specialist
Builds
Stable and secure IT services for Bundeswehr personnel
Domain
Defense / Public Sector IT
Deliverable
client delivery
Required skills
Customer service, telephone communication, IT affinity, Windows basics, Office basics, structured thinking, German language proficiency
Responsibilities
Answer and resolve service inquiries via phone and other channels, assist users with IT workstation issues, document requests in the ticketing system, provide friendly and clear feedback to users