Analyst II, Systems Operations
Core
Full-time Analyst II supporting the stability of the Mortgage Technology platform via incident management, root-cause analysis, and operational tooling.
Role type
Senior IC systems operations analyst (SRE)
Builds
Mortgage Technology platform stability and reliability
Domain
Financial services / Mortgage technology
Required skills
incident management, root-cause analysis, system performance optimization, operational tooling, disaster recovery planning, network troubleshooting, scripting (Python/Java/PowerShell), database scripting (T-SQL), Linux/Windows administration, TCP/IP protocols, LAN/WAN technologies
Preferred skills
network forensic analysis, APM, infrastructure as code (Terraform/Puppet), cloud security (Cloudflare/DNS/LDAP), log analysis (Splunk), CI/CD (Jenkins/Rundeck)
Responsibilities
Own production incidents including communication, escalation, resolution, and root-cause analysis; Create and maintain operational tools and disaster-recovery runbooks; Collaborate with client support on system maintenance and events; Apply technical knowledge to improve system performance and reliability.
Seniority
Mid-level, hands-on IC
