CRM Manager & Consultant (m/f/d)
Core
Configure CRM platform and build technical foundation for automated guided processes to control consultants in direct customer contact.
Role type
CRM Manager & Consultant
Builds
Automated guided processes for customer contact
Domain
Insurance / Customer Experience Management
Required skills
CRM configuration, process management, business process modeling, technical requirements translation, low-code/no-code development, data analysis, strategic thinking, independent work
Preferred skills
Knowledge of BSI Customer Suite
Technologies
BSI Customer Suite, low-code/no-code tools
Responsibilities
Configure CRM system and create guided processes, translate functional requirements into technical solutions, identify and implement automation for customer processes, advise colleagues on feasibility and process optimization, measure and optimize process success using analysis tools
