CRM Manager & Consultant - Schwerpunkt Prozessautomatisierung (m/w/d)
Core
End-to-End configuration and technical foundation building for automated guided processes within the CRM platform to steer customer interactions.
Role type
CRM Manager & Process Automation Consultant
Builds
Automated guided processes, Next Best Actions, and lead follow-up workflows for the BSI Customer Suite
Domain
Insurance / CRM / Process Automation
Deliverable
production ML models
Required skills
CRM configuration, process modeling, requirement translation, low-code/no-code development, data analysis, business process optimization
Preferred skills
BSI Customer Suite knowledge, insurance domain expertise
Technologies
BSI Customer Suite, analysis tools
Responsibilities
Configure CRM system and build automated guided processes; translate business requirements into technical solutions; identify and implement process automation opportunities; consult on feasibility between business and IT; measure process success using analysis tools
Seniority
Mid-Senior, hands-on IC