Senior Customer Service & Support Consultant - Digital Sales (m/w/d)
Core
Senior Customer Service & Support Consultant managing digital sales channels, customer inquiries, and order processing for an environmental compliance service provider.
Role type
Senior Customer Service & Support Consultant (Digital Sales)
Builds
Digital sales channels, service streams, and customer support processes for manufacturers and traders.
Domain
Environmental compliance / Regulatory services
Required skills
Customer service, sales experience, digital solutions understanding, CRM systems, shop system management, order processing, project management
Preferred skills
SAP, MS Dynamics, additional languages
Technologies
CRM systems, SAP, MS Dynamics, shop systems
Responsibilities
Manage digital sales channels and integrated services, handle daily customer inquiries and support, ensure efficient process implementation, act as interface between customer needs and operational processes, maintain product accuracy in shops, develop customer service for small and digital customers, execute special projects
Seniority
Senior, hands-on IC