Mitarbeiter*in (m/w/d) Kundenservice/Notrufzentrale
Hybrid
Core
Handling 24/7 customer service calls and elevator emergency dispatches to ensure passenger safety and resolve service issues.
Role type
Customer service agent (inbound & emergency dispatch)
Builds
Elevator maintenance services and emergency response for building occupants
Domain
Elevator manufacturing and maintenance
Deliverable
client delivery
Required skills
German (fluent), telephone communication, customer service, complaint handling, dispatch coordination, MS Office
Responsibilities
Answering 24/7 customer calls, processing elevator emergency calls, dispatching service technicians, handling complaints and inquiries, leaving callback messages