Client Support Specialist II - Market Data Services
Core
Front-line support specialist for real-time market data products, diagnosing technical issues and ensuring exceptional client experience.
Role type
Client Support Specialist II
Builds
Real-time market data products and services
Domain
Financial markets / Market data infrastructure
Deliverable
client delivery
Required skills
Technical troubleshooting, Unix scripting, network fundamentals, client communication, issue diagnosis, trend identification
Preferred skills
Front office trading environment experience, financial markets knowledge, Unix power tools
Technologies
Unix, Unix scripting, Unix power tools
Responsibilities
Diagnose and resolve client technical inquiries, communicate solutions to customers, collaborate with product and development teams, identify trends to improve client experience
Seniority
Mid-level, hands-on IC