Solutions Engineer - Post Sales
Core
Lead high-volume technical migrations and onboarding for SMB and Mid-Market customers, serving as the technical quarterback from kickoff through go-live.
Role type
Senior Solutions Engineer (Post-Sales)
Builds
Documentation platforms for 20,000+ companies including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X
Domain
Developer tools / Documentation SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Web technologies (HTML, CSS, JavaScript, Git), High-volume execution, Systems thinking, Data-driven mindset, Vendor and stakeholder management, Customer communication
Preferred skills
Documentation platforms (Docusaurus, GitBook, ReadMe), MDX, static site generators, Customer success tools (Salesforce, Vitally, ChurnZero)
Technologies
HTML, CSS, JavaScript, Git, Docusaurus, GitBook, ReadMe, MDX, Salesforce, Vitally, ChurnZero
Responsibilities
Lead 6+ high-volume migrations per week for SMB and Mid-Market customers, Manage offshore migration team by coordinating work and quality reviews, Support strategic fast-growing accounts with technical troubleshooting and onboarding, Debug migration issues and write custom scripts, Build customer health infrastructure including CRM tracking and dashboards, Analyze and report on product metrics like adoption rates and migration cycle time, Create weekly feature communication systems for scaled customers, Drive continuous improvement in onboarding workflows
Seniority
Senior, hands-on IC