Technical Specialist RCSC (m/w/d) - Next Generation Sequencing (NGS)
Core
Provide technical support and expert troubleshooting for Roche Diagnostics' Next Generation Sequencing (NGS) diagnostic products to global customers.
Role type
Senior IC technical specialist (NGS diagnostics)
Builds
Diagnostic products (NGS) and related reagents
Domain
Healthcare diagnostics / Genomics
Deliverable
client delivery
Required skills
NGS technologies, electromechanical device repair, Linux/Windows administration, network administration, IVD market knowledge, genomic/oncology background
Preferred skills
German or other European languages, travel readiness
Technologies
Linux, Windows
Responsibilities
Provide technical support for NGS products, perform advanced troubleshooting for complex technical issues, handle customer and internal inquiries via phone and email, collaborate on complaint resolution, conduct on-site and center-based training, monitor service processes to ensure quality standards
Seniority
Mid-level, hands-on IC
