Junior Specialist - Technical Support (m/f/d) *dutch and german speaking*
Core
Technical support specialist for Roche diagnostic systems in laboratories, ensuring system uptime and resolving customer inquiries to secure patient healthcare results.
Role type
Junior technical support specialist (medical diagnostics)
Builds
Diagnostic systems and laboratory workflows for customers in Germany, Austria, Switzerland, the Netherlands, Belgium, Greece, and Turkey
Domain
Healthcare diagnostics / Medical technology
Deliverable
client delivery
Required skills
Troubleshooting, CRM system usage, Remote support tools, Medical analysis system knowledge, IT network basics, Escalation management
Preferred skills
Robotics know-how, Mechanics know-how, Electrical engineering know-how, On-site field service support
Technologies
CRM systems, Remote support services, Medical analysis systems
Responsibilities
Process customer and employee inquiries via digital channels or phone, Simulate customer situations in laboratories to identify and resolve errors, Document solution approaches in CRM and handle advanced complaint management, Escalate product quality problems to 2nd-level support, Support technical field service during on-site activities
Seniority
Junior, entry-level specialist
