Technical Specialist (m/f/d)
Core
Provide remote, telephone, and email technical support for Roche analytical systems in in-vitro laboratory diagnostics to customers in hospitals and diagnostic laboratories.
Role type
Technical Specialist (Customer Support)
Builds
Safe and easy routines for customers to enable patient care
Domain
In-vitro laboratory diagnostics / Medical technology
Deliverable
client delivery
Required skills
Engineering degree or technician training, in-depth knowledge of mechanics and electrical engineering, IT network structures and communication protocols, server operating systems, analytical problem-solving, documentation in CRM systems, customer training delivery, on-site service support
Preferred skills
Fluency in German, Turkish, or Greek, intercultural experience
Technologies
IT network structures, communication protocols, IT interfaces, server operating systems, CRM systems