Clinical Application IT Support
Core
Provide multi-tier technical support for clinical research and core lab platforms including medical imaging, ECG, connected devices, and virtualized workstations to global end users and investigator sites.
Role type
IT support specialist for clinical research platforms
Builds
Clinical research and core lab platforms (Medical Imaging, ECG, connected medical devices, mobile applications, virtualized workstations)
Domain
Clinical Research / Healthcare IT
Required skills
troubleshooting technical and workflow issues, software installation and validation, incident tracking and documentation, liaison between users and vendors, regulatory compliance (GCP, 21 CFR Part 11, HIPAA/GDPR), Microsoft Windows OS knowledge
Preferred skills
virtualized environments support, mobile/device support, ticketing systems, regulatory standards understanding
Technologies
Medical Imaging, ECG, connected medical devices, mobile applications, virtualized workstations, Microsoft Windows
Responsibilities
Troubleshoot and resolve technical and workflow issues, log and track incidents, perform software installation and validation, act as liaison between end users and vendors, create support documentation, ensure compliance with regulatory standards
Seniority
Junior to Mid-level, hands-on IC