Technical Consultant
Core
Technical Consultant responsible for the delivery, maintenance, and support of Interactive Response Technology (IRT) systems for clinical trials, ensuring data integrity and system success for oncology, CNS, and rare disease studies.
Role type
Senior IC Technical Consultant (eClinical/IRT)
Builds
Interactive Response Technology (IRT) systems for randomization and drug supply management
Domain
Life Sciences / Clinical Trials / eClinical
Required skills
IRT system maintenance, system change control management, data integration specification design, data review planning, study FAQ creation, training material development, system troubleshooting, root cause analysis, process improvement, client site travel, multi-country support, staff training
Preferred skills
None stated
Technologies
IRT systems, eClinical solutions
Responsibilities
Oversee support process and mitigate risks for IRT systems; lead implementation of system change controls; design study data integration specifications; create data review plans; develop study FAQ documents and training materials; act as primary escalation point for complex support issues; create support and maintenance reports; identify trends in support data and implement solutions; assist with process improvements; provide feedback to product team on new features; travel to client sites for meetings and training; provide multi-country support via phone and email; train new staff members.
Seniority
Mid-level, hands-on IC