Servicemitarbeiter (m/w/d) Digitalbank
Core
Providing digital customer service and consulting for private banking customers on online banking, apps, and digital services.
Role type
Digital banking customer service representative
Builds
Online banking and digital service adoption for private customers
Domain
Banking / Digital Finance
Deliverable
client delivery
Required skills
Digital competence, service orientation, customer focus, communication, problem-solving, self-management
Preferred skills
Prior experience in telephone or digital customer service, training as a bank clerk (Bankkaufmann)
Responsibilities
Handling customer inquiries and needs, scheduling follow-up consultations via video or in-branch, optimizing digital services
Seniority
Entry-level to Mid-level