IT Servicedesk Agent (w/m/d) - First Level
Hybrid
Core
First-level IT support agent handling user inquiries via phone and ticketing system for hardware and software issues.
Role type
First-level IT service desk agent
Builds
IT support services for over 24,000 employees
Domain
IT support / Enterprise services
Deliverable
client delivery
Required skills
IT support, ticketing systems, hardware/software troubleshooting, Windows 11, Office 365, Active Directory, ITIL basics, German (fluent), English (B-level)
Preferred skills
Italian, Polish
Responsibilities
Answer user calls, log and categorize tickets, resolve first-level issues, escalate complex cases, coordinate external IT providers
Seniority
Entry-level / Junior