Technical Customer Care Representative

Miami-Dade County, Florida💼 Full-time🗓 2026-09-14 → 2026-09-26

Core

Provide technical assistance and support to Home Health Agency clients via phone, email, and chat to resolve software issues and maximize platform usage.

Role type

Technical Customer Support Representative (SaaS)

Builds

HHAeXchange homecare platform for patients, providers, and managed care organizations

Domain

Healthcare technology / Home care SaaS

Deliverable

client delivery

Required skills

Technical troubleshooting, SaaS support experience, B2B support experience, Salesforce Service Cloud, English fluency

Preferred skills

Spanish fluency, SMB support experience, Freemium platform support experience, B2B environment experience

Technologies

Salesforce Service Cloud, HHAeXchange mobile app

Responsibilities

Diagnose technical and user issues, articulate resolution paths, escalate complex bugs/defects, document interactions in Salesforce, improve CSAT scores

Seniority

Mid-level, hands-on IC

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About hhaexchange

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.