Team Leader ( Cruiseabout )- Perth Southern suburbs, WA
Core
Lead a team of travel agents in a retail store environment, managing cruise bookings, sales targets, and customer inquiries.
Role type
Senior IC travel agent team leader
Builds
Cruise holiday packages and travel itineraries for customers
Domain
Travel industry, specifically cruise lines
Deliverable
product features
Required skills
GDS experience, sales target management, team leadership, customer service, upselling and cross-selling, product knowledge
Preferred skills
Experience in the cruise or travel industry, problem-solving under pressure
Responsibilities
Quoting, booking and invoicing cruise bookings and packages; meeting and exceeding monthly sales targets; handling walk-in, email, and telephone enquiries; upselling and cross-selling to maximize sales opportunities; monitoring mailboxes; maintaining accurate product information
Seniority
Senior, hands-on IC with team leadership