Call Center Agent (w/m/d)
Core
Handling inbound and outbound calls for business and private customers, including customer retention, appointment scheduling, and email/case processing.
Role type
Customer service agent (call center)
Builds
Customer support interactions and appointment scheduling
Domain
Customer service / Telecommunications
Deliverable
client delivery
Required skills
Telephone communication, customer retention, appointment scheduling, data entry, email handling, case management
Responsibilities
Answering inbound and outbound calls, managing customer retention, scheduling appointments, processing emails and cases, documenting call contents, maintaining customer contact data