Specialist Helpdesk Facility Management (Mensch)
Core
First point of contact for employees regarding facility management and workplace issues, handling service requests, disruptions, and complaints until resolution.
Role type
Specialist Helpdesk Facility Management
Builds
Service operations and workplace environment for employees
Domain
Facility Management / Workplace Services
Deliverable
dashboards & analysis
Required skills
Service orientation, customer focus, structured problem-solving, high organizational ability, negotiation skills, MS Office proficiency, ticket/CAFM system experience
Preferred skills
Commercial training background, experience in facility management
Technologies
MS Office, Ticket systems, CAFM systems
Responsibilities
Process and track service requests, disruptions, and complaints; Coordinate and manage internal and external service providers; Maintain and document service processes in the ticketing system; Ensure high customer satisfaction through service-oriented communication and adherence to defined service levels