Mitarbeiter (m/w/d) im Bereich Prepaid
Core
Prepaid customer service specialist handling technical and contractual inquiries, billing, and device configuration for mobile network customers.
Role type
Customer Service Representative (Prepaid)
Builds
Customer support solutions and service delivery for prepaid mobile plans
Domain
Telecommunications / Mobile Services
Deliverable
client delivery
Required skills
Customer consultation, technical troubleshooting (Voice, Data, SMS/MMS, Roaming), billing and top-up processing, identity verification, data plan configuration, complaint handling
Preferred skills
Quereinsteiger (career switcher), strong service orientation, independent work
Technologies
PC, APN settings, mobile device configuration
Responsibilities
Handling technical and contractual customer inquiries via various channels, managing tariff changes and bookings, analyzing and resolving customer complaints, troubleshooting complex mobile network issues, configuring mobile data and APN settings, processing credit top-ups and balance withdrawals, maintaining customer master data and performing identity checks, handling number portability and administrative service processes
Seniority
Entry-level / Junior
