Technischer Customer Support (m/w/d) Inbound First Level
On-site
Core
First-level technical customer support for private and business clients, handling inbound inquiries and resolving issues via phone and email.
Role type
First Level Technical Support Specialist
Builds
Resolves customer issues and configures standard IT tools for client satisfaction
Domain
Telecommunications / IT Support
Deliverable
client delivery
Required skills
German (fluent), PC proficiency, Office Management, Customer service, Commercial understanding, Technical troubleshooting
Responsibilities
Answering customer inquiries via phone or email, First Level Support for router and email client setup, Handling complaints and claims, Operating customer-specific IT systems
