Call Center Agent (m/w/d)
Core
Handling customer inquiries, contract renewals, and churn prevention through phone consultations.
Role type
Customer service representative (call center)
Builds
Customer retention and satisfaction for insurance/financial services clients
Domain
Insurance / Financial services
Deliverable
client delivery
Required skills
German (fluent), phone communication, customer retention, contract management, product consultation, PC applications (MS Office)
Preferred skills
English (basic), prior call center experience
Responsibilities
Answering customer questions about contract renewal and tariff optimization, Processing customer inquiries with cancellation intentions, Recovering customers with cancellation intentions, Providing individual product consultation, Ensuring customer retention and satisfaction, Following up on customer conversations