Säljande kundservice/ Savedesk-teamet Karlstad
Core
Retain customers at risk of churn by identifying needs and presenting offers to save relationships.
Role type
Sales-oriented customer service representative (churn prevention)
Builds
Customer retention and upsell opportunities for various service brands
Domain
Contact center / Customer service
Deliverable
client delivery
Required skills
persuasive communication, active listening, solution-oriented approach, relationship building, handling high-volume calls/chats/emails, administrative task management
Preferred skills
sales experience, customer service experience, initiative, goal orientation
Technologies
internal CRM systems, telephony, chat platforms
Responsibilities
Handle inbound calls, chats, and emails from customers considering cancellation; listen to understand needs; present tailored offers to retain customers; perform upselling; manage administrative tasks in systems; contribute to team culture and results.
Seniority
Individual Contributor, entry to mid-level