IT-Application Specialist (m/w/d) – E-Commerce & ITSM
Core
Operate and evolve business applications and digital services for an e-commerce platform and ITSM framework.
Role type
Application Operations and ITSM Specialist
Builds
Stable and efficient usage of e-commerce platforms, digital services, and ITSM operations models
Domain
Retail / E-Commerce / IT Operations
Required skills
Incident and service request management, ITSM/ITIL processes, ticket system administration, application operations, process automation, knowledge management, cross-functional collaboration
Preferred skills
E-commerce platform experience, agile development collaboration, self-service support design
Technologies
Xurrent, Jira, Confluence, AS/400, CMS, PIM
Responsibilities
Prioritize and coordinate incident and service requests for the online shop and digital services; Resolve known issues or escalate to development and partners; Operate and maintain business applications including CMS, PIM, and interfaces; Document known errors and build knowledge bases for support; Convert recurring incidents into problem management cases; Develop and optimize the ITSM-based operations model; Collaborate with product owners, project managers, and development teams
Seniority
Mid-level, hands-on IC
