Teamleiter (m/w/d) Inbound
Core
Leading an inbound customer service team of 15–25 employees to ensure efficient, high-quality resolution of customer inquiries and optimize front-line processes.
Role type
Senior IC team lead (inbound customer service)
Builds
Customer service operations and team performance
Domain
Retail / Customer Service
Required skills
Team leadership, Inbound customer service experience, Process optimization, MS Office, SAP (preferred), Analytical skills, Hands-on operational support
Preferred skills
Motivation and coaching, Digital system proficiency, Project management collaboration
Responsibilities
Manage daily team operations, Ensure service excellence and quality standards, Optimize front-line workflows, Conduct employee feedback and development sessions, Monitor service-level metrics, Collaborate with project management on operational challenges