Mitarbeiter Vertriebsinnendienst (m/w/d)
Core
Central order processing hub for customers, managing order lifecycle from creation to recording, handling complaints, and coordinating between sales and technical departments.
Role type
Sales Operations Specialist (Order Processing)
Builds
Order processing workflows, invoices, and credit notes for energy and heating system customers
Domain
Energy and heating systems industry
Required skills
Order management, complaint handling, invoicing, cross-functional coordination, process optimization
Preferred skills
Commercial or technical training, sales or internal service experience, customer orientation, technical understanding, MS Office proficiency, ERP system usage
Responsibilities
Manage customer orders from creation to recording, process complaints and confirm delivery dates, create invoices and credit notes, act as interface between customers, sales team, and technical departments, actively optimize customer processes