Kundenberater Energie (m/w/d)
Core
Customer support and sales for gas and electricity customers via phone and email, handling account changes, billing issues, and customer retention.
Role type
Customer service representative (energy sector)
Builds
Customer support workflows and sales campaigns for energy providers
Domain
Utilities / Energy
Deliverable
client delivery
Required skills
German (fluent), PC software (MS Office), CRM/SAP systems, telephony systems (e.g., Avaya), cross-selling, objection handling
Preferred skills
Experience in energy industry or call center environment
Responsibilities
Inbound and outbound customer support, processing account changes and meter readings, customer retention campaigns, proactive billing advice, sales of energy products, complaint handling